Elekere offers 7-day return window for items that meet the requirements for return. Please contact us via any of our contact channels within seven days of delivery and we will ensure you get resolution
Also include pictures of the product that was delivered to firstname.lastname@example.org as a means of evidence.
Once your claim is validated, we will provide information on the most suitable means of getting the item from you.
We will send you a return waybill number, this will enable you to track the status of your return.
Once the item has been received by the seller, we will ensure you get a resolution (A replacement, exchange or refund)
For poduct complaints outside 7 days in relation to defective items, you may:
- Visit an authorized service centre to obtain warranty. if the service centre is not in your location, you may choose to contact Elekere
- Contact the seller of the product who will be in a better position to provide a resolution
- Contact us so we can assist in getting a resolution from the seller.
Please note: You will be responsible for the shipping cost and cost of repair (where the defect is not covered by the manufacturer’s warranty). Elekere will not replace or issue refund for items that fall into this category.
Products that have been altered from their original or opened by an authorized personnel without permission.
Product with tampered or missing serial Universal Product Code numbers (UPC).
Perishable goods cannot be returned except a valid reason is raised at the point of delivery with affirmation from the dispatcher.
Products damaged due to misuse.
Products in beauty, health and personal care category.
Jewellery, innerwear, bed sheets, lingerie and socks.
Books and CDs
|Reasons for Return||Description||Tags/Labels attached||Original Packaging||Complete Accessories & Free Gifts||New Condition||Not Damaged|
|Changed mind request||Product unused, (this applies to products in fashion category only)||Yes||Yes||Yes||Yes||Yes|
|Wrong Items||Products delivered differently from what was displayed on the website, return will be authorized after validation||Yes||Yes||Yes||Yes||Yes|
|Defective Items||Product delivered has manufacturers defects was delivered dead on arrival, return will be authorized after validation||No||Yes||Yes||Yes||Yes|
|Damaged (in transit)||Product has visible damage, return will be authorized after validation||Yes||Yes||Yes||Yes||Yes|
|Quality Issues||Product delivered not working up to specification, cannot perform specified functions, return will be authorized after validation||Yes||Yes||Yes||Yes||Yes|
For items on Elekere Daily (groceries), you can return only on delivery
You will either be asked to return to a Elekere drop off location close to your address or directly to the seller depending on the mode of shipment initially asked